الشحن

Orders are shipped within 3–5 business days.

You may inspect your order while the courier is present, for a maximum of 10 minutes.

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Return & Exchange Policy

You may request a return or exchange within 14 days from the date of receiving your order.

The order will be inspected while the courier is present.

The item must be in its original condition (unused / unwashed).

The original packaging and tag must be intact.

Products classified under the Basic category cannot be returned or exchanged.

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Email: noolshop.egy@gmail.com

WhatsApp: 01035339010

Please send:
Order number + reason for return/exchange + a photo of the product (if there is an issue).

Our customer service team will respond within 24–48 hours to confirm the next steps.

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Return & Exchange Policy During Sales and Discounts

After inspection and once the courier leaves, returns or exchanges are not permitted on items purchased during special offers or discounts.

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Shipping Fees

For returns: The customer bears the return shipping cost.

For exchanges: The customer bears the full shipping cost (pickup and re-delivery).