Terms of service
Welcome to nool. Please read the following Terms of Service carefully before using our website or placing an order.
By accessing our site, you agree to comply with these terms. These conditions are designed to protect both you as a customer and us as a brand to ensure a clear, safe, and fair shopping experience.
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1. General Information
NOOL is an Egyptian online fashion brand specializing in modest, modern, and high-quality clothing.
These Terms of Service govern the use of our website, social media platforms, and online store.
By using our services, you confirm that:
✓ You are at least 18 years old
✓ Or have permission from a legal guardian
We reserve the right to modify or update these terms at any time. Updates will be available on this page.
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2. Product Details & Availability
We strive to provide accurate descriptions, measurements, and images of all products.
However, slight variations in color may occur due to lighting, camera settings, or screen resolution.
All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you immediately.
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3. Pricing & Payment
All prices are listed in Egyptian Pounds (EGP).
Prices may change without prior notice.
We offer the following payment methods:
✓ Cash on Delivery
✓ Online payment (if activated)
Shipping fees are displayed at checkout unless a free-shipping offer is active.
If an incorrect price appears due to a system error, we reserve the right to cancel the order.
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4. Order Process
Once your order is placed, you will receive a confirmation message or email.
Orders cannot be modified after they are shipped.
We reserve the right to refuse or cancel an order if:
✓ The product is out of stock
✓ Payment is not verified (if online payment is used)
✓ Fraudulent/suspicious activity is detected
✓ Incorrect shipping details are provided
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5. Shipping & Delivery
Shipping times vary depending on your location but typically take 1–3 business days for processing and 1–6 days for delivery.
Delivery delays caused by couriers or external factors (weather, national holidays, traffic) are beyond our control.
If the customer does not answer the courier or refuses the order without reason, the shipping fee may be charged on future orders.
If the package is returned due to incorrect address information, re-shipping fees will apply.
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6. Return & Exchange Policy
We aim to provide an excellent shopping experience. If you are not satisfied:
6.1 Return & Exchange Timeframe
Returns and exchanges are accepted within 14 days of receiving your order.
Items must be:
✓ Unworn
✓ Unwashed
✓ Undamaged
✓ In their original packaging with tags attached
6.2 Non-returnable items
Accessories
Items purchased on clearance (unless defective)
Items damaged due to misuse or washing errors
6.3 Refund & Exchange Process
Shipping fees are non-refundable.
Refunds are processed within 3–7 business days after we receive and inspect the item.
Exchanges are subject to availability. If the requested size/color is unavailable, you may choose a refund or a different item.
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7. Damaged, Missing, or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with:
Photos or videos of the item
Order number
Your name and phone number
We will replace the item at no extra cost or provide store credit/refund if replacement is unavailable.
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8. Customer Obligations
By placing an order, the customer agrees to:
Provide accurate delivery information
Receive and inspect the order upon delivery
Not misuse discount codes or promotions
Respect the return/exchange policies
Avoid fraudulent chargebacks or false claims
Any violation may result in restricted access to future purchases.
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9. Intellectual Property
All photos, videos, designs, and website content belong exclusively to NOOL.
Copying, screenshotting, or using our content without permission is strictly prohibited.
Legal action may be taken if our content is misused.
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10. Privacy & Personal Data
Your personal information is collected for order processing only.
We do not sell or share customer data except with logistics partners for delivery.
For more details, refer to our Privacy Policy.
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11. Liability
nool is not responsible for:
Delays caused by shipping companies
Customer misuse of products
Incorrect sizing choices (unless the item was mislabeled)
Damage caused by washing or heavy use
We are responsible only for items proven to be defective or incorrectly delivered.
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12. Governing Law
These terms follow Egyptian commercial law.
Any disputes will be resolved according to the legal system of Egypt.
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13. Contact Information
For questions, support, or returns, contact us at:
📧 Email: noolshop.egy@gmail.com
📞 Customer Service: 01035339010